Billing Terms and Conditions

Effective Date: April 4, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between EleveOutdoors ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, ELO, UnionPay.

  • Express Checkout Options: Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay.

2.3 Payment Due Date

  • One-Time Purchases: Payment is due in full at the time of order placement. We do not offer subscription services or recurring billing at this time.

3. Invoicing

  • Invoice Issuance: Invoices will be issued upon order completion.

  • Delivery Method: Invoices will be sent electronically via email to the contact information provided by the Customer.

  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 10 days of the invoice date.

  • Contact Information: Disputes should be sent to support@eleveoutdoors.com and include the invoice number and details of the dispute.

  • Resolution: We will investigate and resolve billing disputes promptly.

5. Refunds and Credits

6. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

7. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.

  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

8. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.

  • SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

9. Changes to Billing Terms

  • Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

  • Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

10. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

  • Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the products or services in the six months preceding the event giving rise to the liability.

11. Governing Law

  • Jurisdiction: These Terms are governed and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

  • Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in the United States.

12. Contact Information

If you have any questions or concerns, please contact us:

  • Brand: EleveOutdoors

  • Phone: +1 (877) 419-1138

  • Email: support@eleveoutdoors.com

  • Business Hours: Monday - Friday, 9 AM - 5 PM EST

13. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service (https://eleveoutdoors.com/pages/terms-of-service) and Privacy Policy (https://eleveoutdoors.com/pages/privacy-policy), constitute the entire agreement between you and EleveOutdoors regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.