Shipping policy

Effective Date: April 4, 2026

1. Introduction

At EleveOutdoors (https://eleveoutdoors.com/), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations

  • Countries We Ship To: Currently, we ship exclusively within the United States.

  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (USA): We offer Free Standard Shipping on all orders across the United States.

  • No Hidden Fees: All shipping costs are clearly displayed at checkout. There are no hidden handling or service fees.

4. Order Processing Time

  • Handling Time: Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

  • Order Cut-Off Time: Orders placed before 6:00 PM EST will begin processing the same business day.

  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next available business day.

5. Delivery Time

  • Domestic Shipping: Standard Shipping typically takes 4–8 business days for delivery.

  • Total Estimated Delivery Time: 5–10 business days.

  • Note: Delivery times are estimates and may vary due to external factors such as extreme weather, carrier delays, or peak holiday seasons.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely and on time:

  • Parcel Carriers: USPS, UPS, FedEx.

  • LTL Freight Carriers: For larger items, we use FedEx Freight, Old Dominion, XPO Logistics, and Estes Express.

  • Tracking: All orders include a tracking number, which will be sent to you via email once the order has shipped.

7. Order Tracking

Once your order has shipped, you will receive an email containing your Tracking Number, the Carrier Name, and a link to track your package. You can also track your order directly on our website at: https://eleveoutdoors.com/track-order.

8. Delivery Issues

  • Delayed or Lost Packages: If your package is delayed beyond the estimated timeframe, please contact us at support@eleveoutdoors.com. If a package is confirmed lost by the carrier, we will offer a full refund or a replacement.

  • Damaged Packages: If your package arrives damaged, please take photos and contact us within 7 days of receipt for a resolution.

9. Incorrect Address

Please ensure your shipping information is accurate. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

10. Relation to Return and Refund Policy

  • Returns: We accept returns within 30 days of receipt.

  • Restocking Fees: A 25% restocking fee applies to returns due to customer remorse (change of mind).

  • Return Shipping: The customer is responsible for return shipping costs for change-of-mind returns. However, if the product is defective, damaged, or incorrect, EleveOutdoors will provide a prepaid return label at no cost to the customer.

  • More Info: For detailed terms, please refer to our full Return and Refund Policy.

11. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the website.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Brand: EleveOutdoors

  • Email: support@eleveoutdoors.com

  • Phone: +1 (877) 419-1138

  • Customer Service Hours: Monday to Friday, 9 AM to 5 PM EST